John Flanagan wrote, speaking from his past experience as a tax return preparer for companies other than H&R Block, to explain that H&R Block does not handle the lending aspects of it refund anticipation loans. Though H&R Block has a mortgage lending business, it uses a partner financial institution. John explains, "For Block or any other tax
preparation firm to originate RALs would not merely be unethical, but is in fact prohibited by Treasury regulations." Another reader, an H&R Block preparer, explained that H&R Block uses HSBC bank for the loans and is not funding the loans. Its staff carefully explains to the taxpayer that when they apply for the loan they are entering into a relationship with HSBC. The loan papers are turned over to the client whether or not the loan is approved. I asked this reader if H&R Block was paid some sort of finders fee or origination fee by the bank, because I wanted to know why all the taxpayers were directed to only one bank. The response was "I don't know."
John Flanagan also explained that borrowers pay a flat fee, typically $25 to the bank and $25 to the preparer. Because lending disclosure rules require inclusion of the fees in interest, and because the loans often are small, the interest rate ends up being rather high. In fact, interest is charged only if the IRS does not issue a refund, and the interest rate is comparable to credit card rates. I asked John if that meant the refund anticipation loan lender made its money from the fees on most transactions, and he clarified: "As for the RAL charges, I should clarify by adding that in addition to the flat rate, lenders typically charge a percentage of the amount borrowed, usually 2-3 percent of the loan. For a RAL of $5,000, total fees will run about $200, but the customer might pay $60 on a RAL of $500." The reader who prepares returns for H&R Block explained that there are loan fees of about $15, and interest fees that can run between 100% to 200% APR. The taxpayer is told that there is a high APR because the loan is short-term.
John described a variant of the transaction that is puzzling. "In addition, similar processing fees apply even when the transaction is not a loan. In those cases, the taxpayer receives a check after the refund is issued, net of the preparation and processing fees. Even though the customer must pay $50-75 for this service, there is almost nothing said about this type of transaction. For preparers, it means that they can be fairly certain of being paid, so long as the customer is entitled to a refund." Why would the taxpayer do anything other than wait for the refund check and cash it? Why pay $50 to $75 for the privilege of waiting until the preparer receives the refund check and then issues a check for $50 to $75 less to the taxpayer? That's a pretty steep check cashing fee.
The H&R Block preparer explained the problems with same-day loans. Even if initially approved, they could be denied the following day after the bank does its analysis. The taxpayer is contacted and asked to return the money, but usually it has been spent and the client is unable to pay. This reader explained that clients were "highly discouraged" from choosing the instant check method and encouraged to wait several days for the loan to be processed by the bank. Though I wonder why same-day loans would be offered, this reader explained that sometimes the taxpayer is in dire need of cash, and gave as an example the need to pay for transportation to a funeral in another location. I commented that if I were a shareholder in the bank, I'd not be happy with the idea of money being loaned before the full credit check was complete. The danger is very real. The H&R Block preparer explained that some taxpayers know that the loan will be rejected on review and that they will be asked to return the money, but take the instant check because they have no intentions of repaying it because they know if there is a refund it will go to the bank. But, what if there is no refund? Although I understand people sometimes have a need for instant cash, I don't get the idea of lending money first and asking questions second.
John Flanagan pointed out something I've known for years, and on which I comment when I teach the basic tax class. Taxpayers receiving refunds often ignore the opportunity to adjust their withholding so that they're not making interest-free loans to the government. John says, "Many people look at excess withholding not as an interest-free loan to the government, but as a disincentive to spending or, given the time of the year, a way to pay for Christmas bills or spring vacations. While I agree that there is much to dislike about RALs and similar financial arrangements, it may not be possible to pin the entire blame on the preparation firms. In the end, it is possible to outlaw certain transaction types, but some people will always choose sub-rational economic behavior." In a subsequent email, John elaborated:
As far as the psychology of the matter is concerned, I think it has something to do with the gratification of seeing a large sum of money. The overwithholders treat the refund as found money, and the larger the amount, the greater the rush. For these people, getting an extra $80 in every paycheck is not as satisfying as getting a single check for $2,000. I would attribute it to a lottery mentality (speaking of financial practices that prey on the poor. . . .)I asked John why taxpayers wouldn't simply take their completed return to a bank and obtain a loan. His response:
I don't know of any bank that might do that sort of thing. To begin with, most RALs are between $300 and $5,000; in fact, many RAL providers set $5,000 as a maximum. Since it is difficult to get a secured loan such as a car loan for amounts in much of this range, I would figure it well nigh impossible to get a loan based on a tax refund for such an amount. The second factor in making loans like this is that approval of the loan is based on an assessment that the return is likely to be correct. The banks that make the RALs are dealing with thousands of returns, so the "preparer risk" is probably lower than it would be for a branch bank. The alternative for the bank would be to have a staffer review all of the tax documentation, which would probably require them to hire a person with tax preparation experience. The final issue is that many RAL customers don't have bank accounts, which means they must pay a fee of 3-5 percent to get the check cashed. That's another racket entirely.In the wider context of wehther refund anticipation loans, at least as they are now offered and processed, are disadvantageous to the poor, John noted:
It has always seemed to me that when people speak of "the poor," they're really talking about two groups. There are those who just need a leg up with training, education, or small business assistance, and there are those who make bad choices. The latter group includes people who had money at one time. This is the group that is much harder to help, because one of the bad choices people make is listening to the wrong advice (look at a list of some things people think they know about taxes, for instance). This is why I'm pessimistic about whether attempts to restrict RALs will do any good. All some people will need is accurate information and they can make the right decision on their own. On the other hand, some people will always find a way to keep themselves down, and government can only delay the process.I wonder if at some point Congress will make it a violation of federal law to use tax refunds as collateral, security, or justification for a loan, and prohibit the IRS from sending refund checks to banks and other lenders making the refund anticipation loan.