This story is all about how a tax law provision can be found in a Defense Department Appropriations bill. Section 5021 of H.R. 2863, which was presented to the President on December 28 for signature, contains the following provision:
SEC. 5021. For purposes of compliance with section 205 of Public Law 109–115, a reduction in taxpayer service shall include, but not be limited to, any reduction in available hours of telephone taxpayer assistance on a daily, weekly and monthly basis below the levels in existence during the month of October 2005.So what does THIS mean?
Let's go back a few months. When Congress enacted the Transportation-Treasury Appropriations bill, it allotted $11.7 billion to the IRS for fiscal year 2006. This is a $400 million increase over the fiscal year 2005 budget. However, in order to provide more funding for other IRS functions, Congress mandated a DECREASE in the IRS customer service budget of $100 million. This bill directed the IRS to continue improving its telephone hot-line service and to allocate resources necessary to increase the number of phone lines and staff available for the hot-line.
The IRS had announced plans to close 68 of its walk-in assistance centers, intending that its web site and toll-free telephone hot line would provide adequate replacements for the closed locations. By doing this, the IRS would save $50 million. Congress, however, put a stop to these plans, enacting legislation that required the Treasury Department's Inspector General for Tax Administration to study the impact of the proposed closings, with the first report due on April 14, 2006 and the second on October 1, 2006. This legislation prohibited reduction or termination of any taxpayer services by the IRS until 60 days after the reports are submitted, and then only after consultation by the IRS with those affected by any changes.
Faced with this obstacle to dealing with the $100 million cut-back in its customer service budget, the IRS then announced that it would reduce the hours during which its toll-free taxpayer assistance hot-line would operate from 15 hours a day to 12 hours a day. It explained that 93 percent of the calls received by the hot-line come in during the 12 hours from 8 a.m. until 8 p.m. Almost immediately, the president of the National Treasury Employees Union called the planned cutback in telephone assistance "outrageous" and claimed that the reduction would "push" some taxpayers into noncompliance. Another report claims she called it "an outrage." Yet another report claims she called it "an absolute outrage." The NTEU president also characterized the planned cutback as a serious mistake in emphasis and resource allocation by the IRS.
In response, the Congress inserted the quoted language into the Defense Department Appropriations Bill. The purpose was to clarify that the prohibition on cutting back customer service also applies to the toll-free telephone assistance program. An IRS official has stated that the IRS would continue to meet customer demand by providing the same level of service as in previous years, but that it would not hire the 400 seasonal workers it usually hires. This news makes it easier to understand why the NTEU had no loss for words in conveying its anger at the IRS plans.
But let's see if I understand this. The Congress cuts the IRS customer service budget by $100 million. At the same time it tells the IRS not to cut customer service, and when the IRS tries to wiggle around the definition by cutting telephone hot line hours, Congress smacks the IRS wrist. Huh? The ONLY logical message from these actions is that the IRS must find a way to provide the same service for less money. What are the possibilities? Negotiate lower rates for the phone lines from the telephone companies? Hardly. Hire fewer seasonal workers and shift the workload onto existing workers? Perhaps, but then union officials and members will howl. Cut back telephone hours that would have been covered by the seasonal workers? No, that also brought howls from the union, perhaps because it figured that the calls that would have come in during the eliminated hours would come in during the remaining hours, thus increasing the work load for existing workers whose numbers aren't supplemented this year by seasonal hires.
It seems to me that if the Congress has some specific ideas on how to run the IRS and its taxpayer services, it ought to say so. The actions of the Congress remind me of those all-too-familiar folks who are quick to criticize but when pushed for an alternative, stare blankly and mumble, "I don't know." My response is that the admitted lack of knowledge makes the criticism a reflection of nothing more than ignorance.
Did it ever occur to the geniuses who cobbled together this nonsense that the easiest way to reduce the need for customer service by the IRS is to SIMPLIFY THE TAX LAW? Is it remotely possible that nonsense such as the multiple-rate schedule arrangement for umpteen categories of capital gains and certain dividends contributes to taxpayer need for IRS assistance? Or perhaps that the confusing array of mutually inconsistent and definitionally complex provisions encouraging education contribute to taxpayer confusion?
Here's an idea. If Congress doesn't want to spend the money investing in the collection of revenue, then let Congress invest some time. Each member of Congress ought to volunteer to staff the IRS hot-line. The proposed cutbacks, 3 hours a day for the roughly 84 days of the tax filing season, amount to 252 hours. If each member volunteers 5 hours of time, it should provide an average of 10 Senators or Representatives per hour during those 3 hours a day that are so critical. Oh, wait. We want competent advice offered to taxpayers. Scratch that plan.
There's no escaping the fact that it is totally irresponsible of the Congress to demand that the IRS maintain customer service, spend more money on increasing the number of phone lines and staff for its hot line, and yet cut $100 million from the IRS customer service budget. Somewhere, someone is relying on some philosophical theory without having had any experience with practical implementation. So while we wait for reports from the Inspector General for Tax Administration, that cannot hardly be expected to tell us anything we don't already know, the administrators at the IRS must deal with the mess Congress has made. Is it any wonder that so few people care to apply for an IRS administrative position? Is it any wonder that IRS employee morale is something less than wonderful?
New Year. Same old Congress. How happy.