Fortunately, most of the experiences I've had teaching law have been uplifting, rewarding, constructive, educational, and affirmative. Sometimes, though, shadows pass over the pedagogical efforts. Despite more than two decades of teaching law, in both J.D. and LL.M. programs, I continue to be puzzled by the disconnect that occasionally appears between a student's presence in one of my courses and the student's involvement in the course.
At the end of every semester, in both the J.D. and LL.M. courses, the school administers course evaluations. Students are asked to provide numerical responses to a series of questions about the course, the instructor, the materials, and several other items. They also are invited to provide comments. The evaluations for each program differ, even though both would be improved if questions asked solely on one were asked on both. Even the numerical range differs, with the J.D. evaluation using a 1 to 4 scale and the Graduate Tax Program evaluation using a 1 to 5 scale.
Some faculty claim not to look at or read the evaluations. I do. I make it a point to read each comment. Over the years, there have been helpful suggestions that I incorporated into my teaching. Every year, there are encouraging comments. Every year, there are not so encouraging comments. And sometimes, there are the comments that make me wonder.
It is not unusual to find students in the same course providing totally different opinions. One of my colleagues photocopied and framed two comments from students in a course that he taught some years ago. One comment pretty much described him as a magnificent teacher, the best that the student had ever encountered. The other urged the immediate dismissal of a professor that the student thought was the most horrific instructor ever experienced. Early this month, as I read through the evaluations for one of my fall semester courses, I discovered a similar dichotomy. One student described me as the best of the professors with whom he or she had taken a law course. Another student requested the administration to remove me immediately from the faculty. An examination of the numerical responses indicated that the latter student was pretty much alone in his or her response.
How can two students in the same course at the same time have such totally different perspectives? One explanation is simply a matter of personality preference. Students who dislike my law-practice-based rigorous approach and teaching style often develop an intense dislike that manifests itself on evaluations. Many students who dislike the approach change their minds as the semester progresses, noting the beneficial impact on their educational development of the assignments I give them to do, but others don't figure it out until long after graduation, when they send me the classic "I thought you were a jerk but now that I've been in practice I understand what you were trying to do" message.
Another explanation, though, for the starkly opposite opinions is alarming. Understanding it is enhanced by understanding how negative student comments fall into three categories.
The first category includes a variety of gripes and complaints that are to be expected and that usually manifest themselves in numerical scores one or two steps below the highest possible choice. Students express dismay at the volume of work and at the speed with which some topics are covered. Some detest the idea of graded assignments administered during the semester, having become comfortably and dangerously acclimated to the "all at the end one shot" examination testing process that infects so much of higher education and law school. Some students don't like the course book. In any group of students of significant numbers, it isn't surprising to find a few who don't like the course or how it is taught but who are enrolled because one or another reason persuades them that they need to be in the course even though they'd prefer to be elsewhere. For the most part, these expressions of dissatisfaction are debatable questions, on which people who have not yet lived in the practice world honestly can hold opinions different from those of us who have.
The second category of comments are troublesome but understandable. When students decry the reading load, which is much less than what law school reading loads were 10, 20, or 30 years ago, they are making judgments based on their unfamiliarity with courses in which significant amounts of technical material must be absorbed. Some students go so far as to explain that they have other, more important things to do. By the time students reach my courses, I'd hope they'd been disabused of the notion that legal studies should be tenth or eleventh on their list of priorities. A common gripe is the allegation that my teaching takes them on tangents or includes irrelevant comments, which suggests to me that these students, despite having been through at least one year of law school or five Graduate Tax courses, have not yet grasped the concept of reasoning by analogy. Too many students, especially in the Graduate Tax Program, continue to demand "just the rules and answers" and resist acquisition or development of the analytical process essential to learning law, tax, and most other subjects. In fairness, for students who have journeyed through an array of non-demanding courses, it's not their fault that they recoil when reality confronts them in course replicating the demands of practice. I'm told that many students have the same adjustment problems when they start out in a clinical course. Nonetheless, I do think someone with so many other things to do that they cannot invest the 70 hours a week that law school requires of the average student, or the 6 to 8 hours a week that a Graduate Tax Program course demands, should reconsider and perhaps postpone their law school or Graduate Tax enrollment. Nor do I have much sympathy for students who don't want to do as much work as is demanded by a dedication to future practice success in meeting client needs.
The third category of comments are the frightening ones. What should one think of a student who claims that I am a bad teacher because there is no syllabus for the course? Yes, of course there is a syllabus. What should one think of a student who claims that postings to the course web page are secretive? I can't even begin to figure out that claim. All students have access and what gets posted can be seen by all. I suspect the complaint is a feeble articulation of someone's annoyance at having to make the effort to visit the course web page, even though frequent visits to course web pages is a requirement not of my courses but of both academic programs. Every now and then a student writes that I glossed over some topics because I must not know that area of the law. I wonder how those students' classmates would have reacted to a decision to squeeze even more coverage into an already packed course. Oh, they'd probably write their own negative commentary. By the way, it ought not be a surprise that I surely know the areas of the law that I treat in summary fashion. On what basis a student could justify the claim of inadequate professorial knowledge continues to bewilder me. Every so often, students list the bad experiences they've had being called on in class, even though I don't call on students in class. It's these counterfactual allegations and premises that concern me. Do people who have distorted perceptions of the facts make good lawyers and tax practitioners?
It is accepted among many of my colleagues that students use course evaluations to vent their frustrations, without taking the time to engage in careful analysis of the situation. Those of my colleagues who choose to ignore course evaluations figure that they're not going to learn much from student rants. I disagree. Not only do I sometimes acquire useful and constructive commentary that improves the courses, I also learn some things about the dark shadows that trouble some students. For someone to write negative comments based on factual impossibilities suggests that there is a serious problem, and that revelation matters. It is one of several factors that influence my proposals and my support for others' proposals to faculty and administration that attention be paid to more than mere intellectual endeavors of students. I'm glad to report that my law school makes all sorts of efforts to reach out to and help students who are struggling. I'm not glad to report that some students who could use assistance aren't identified and don't try to deal with the frustration, anger, and negativity that afflicts them. I suppose I should mention that the course evaluations are anonymous, so these indications of problems don't provide opportunities to offer help.
These concerns don't arise from the silly comments. When I read commentary on my admitted inability to choose suits and ties that impress students, I laugh and wonder whether a different tie would make me or them more adept at working through the law. Students notice things that aren't relevant to the course, so I simply find more incentive to persuade them to focus more of their brain's processing power on the matter at hand rather than my wardrobe, or, for that matter, the attributes of their classmates. Some things never change. When I was in my second year, sitting in Family Law, someone passed me a note to relay to another student. It was open, and said, "Check out the ring on NNN's finger." Hopefully, nothing important was missed while this distraction took hold.
Another source of consternation is provided by the responses to a question on the Graduate Tax Program course evaluations. It's a question that does not appear, but should be provided, on the J.D. evaluations. We ask students how many hours they invest each week in the course. The common expectation is that at least 6 to 8 hours are required if a student properly prepares for class and does assimilation after class. Of the students who filled out evaluations in last semester's Partnership Taxation course, only 20 percent put in as many as 8 hours. Almost a quarter claimed they put in one to two hours. These are typical responses, and motivated my decision to elaborate, during the first evening of class, my expectations of time investment and the status of the course as one in a graduate program offered to tax professionals earning a post-doctoral degree. Some students translate that early warning as arrogance, disrespect, and unprofessionality. Sometimes I almost convince myself that at least some Graduate Tax students view the program as an extended, expensive CLE or CPE session, one that is tantamount to the purchase of a degree. "You talk, I'll listen and write, and then you ask me to repeat it, giving me a high grade if I recycle enough data." Sorry, that's not what it's about. I guess I do aggravate students who don't like my bubble bursting messages.
The appropriate administrators do read the course evaluations. They're quite adept at separating negative comments raising red flags from the negative ones that are counterfactual or expressions of frustration and anger. There have been times when well-written, corroborated student comments have triggered action by a dean or director. The senseless ones are discounted. The only annoyance is that the low scores attached to the evaluations containing ludicrous comments are not removed from the numerical ratings. Truthfully, it's more than an annoyance, because some of those numerical ratings are used for other purposes, and so the fear of low or mediocre ratings inspires some teachers to placate students, in what turns out to be, for the students, short-term delight and long-term catastrophe.
If at this point you wonder why I continue to teach, the answer is that most of my students do work diligently, do try, do seek dialogue when they are frustrated so that they can make adjustments, and eventually do figure out by the end of the semester what I'm trying to encourage them to do. The messages from graduates, both those who enjoyed the courses and those who put aside their dislike and have their epiphanies after a year or two in the practice world, are wonderful. Ultimately, the ones who get it, whether sooner or later, bring to their clients the excellent legal advice and guidance that those clients deserve. The others? I shudder to think.